499tk Privacy Policy

Introduction and Scope

Last updated: January 2026

This Privacy Policy ("Policy") describes how 499tk ("the Platform", "We", "Us", "Our") collects, processes, stores, and protects the personal information of registered players and visitors ("You", "User", "Player") who access the 499tk platform at https://499tk.bio. By registering an account or continuing to use the 499tk platform, you consent to the data practices described in this Policy. If you do not agree with any part of this Policy, please discontinue your use of the platform.

This Policy applies to all personal information collected through the 499tk website, mobile experience, customer support channels, and any related communications. It covers data collected from players located in Bangladesh and is drafted to reflect responsible data handling practices appropriate to the Bangladesh market. 499tk is committed to processing your personal data fairly, transparently, and only for the purposes set out in this Policy.

Information We Collect

499tk collects personal information from you in several ways — directly when you register and interact with the platform, and automatically through technical systems when you browse or play. Below is a clear breakdown of the categories of data we collect and what each category includes:

499tk does not collect sensitive personal data such as biometric identifiers, religious beliefs, political views, or health information. The only document-level identity data collected is what is strictly required for age verification and anti-fraud compliance during the KYC process.

How We Use Your Information

499tk uses the personal information we collect strictly for the purposes listed below. We do not use your personal data for any purpose that is incompatible with those stated here, and we do not use it for unsolicited third-party marketing:

• Account creation and management: registering your account, verifying your identity, managing your account settings, processing deposits and withdrawals, and communicating account-related information to you.
• Platform delivery and personalisation: delivering the games, cricket betting markets, live casino, and other services you have requested, and personalising the platform display based on your usage history and preferences.
• Security and fraud prevention: detecting and preventing unauthorised account access, identifying suspicious transaction patterns, investigating potential fraud or money laundering activity, and maintaining the overall security of the platform.
• Responsible gaming compliance: monitoring account activity to identify behavioural patterns consistent with problem gambling, delivering self-exclusion and limit-setting tools, and enforcing the 21+ age restriction policy.
• Legal and regulatory compliance: meeting our obligations under applicable anti-money-laundering requirements, responding to lawful requests from regulatory bodies or law enforcement, and maintaining records as required by applicable law.
• Platform improvement: analysing aggregated, anonymised usage data to improve the design, performance, and content of the 499tk platform. No individual player is identified in this analytical work.

499tk will not use your personal data for automated decision-making that produces legal effects concerning you, without providing you with an opportunity to request human review. The platform's responsible gaming monitoring systems flag accounts for human review rather than taking automated enforcement actions.

Legal Basis for Processing

499tk processes your personal data on the following legal bases. Each processing activity described in this Policy is associated with at least one of the following:

• Contractual necessity: processing your identity, contact, and transaction data is necessary to provide you with the platform services you have requested by registering an account. Without this processing, 499tk cannot operate your account.
• Legitimate interests: processing technical and usage data to ensure platform security, prevent fraud, and improve the platform experience. 499tk's interests in maintaining a secure, fair, and well-functioning platform are legitimate and do not override your privacy rights.
• Legal obligation: processing and retaining identity and transaction data to meet anti-money-laundering, age verification, and record-keeping obligations imposed by applicable law.
• Consent: where we rely on your consent (for example, for optional personalised communications), you may withdraw that consent at any time by contacting customer support. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

Who We Share Your Data With

499tk does not sell your personal information to any third party. We share your data only in the specific, limited circumstances set out below. All third parties with whom we share data are required to process it solely for the purposes for which it was shared and are contractually bound to maintain its confidentiality:

• Payment processing partners (bKash, Nagad, Rocket, Upay): to process your deposit and withdrawal requests, your registered mobile number and transaction amount are shared with the relevant mobile financial services provider. These providers operate under their own privacy policies and are responsible for the security of data within their own systems.
• Game content providers (Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and others): to operate the games on the platform, a session token and anonymised player identifier are shared with the relevant provider. Your full identity data is not passed to game providers.
• Anti-fraud and compliance technology providers: anonymised or pseudonymised behavioural and technical data may be processed by third-party fraud detection systems operating under strict data processing agreements with 499tk.
• Law enforcement and regulatory authorities: where 499tk is legally required to disclose information — for example, in response to a court order, a law enforcement request, or an anti-money-laundering report — we will share the minimum data necessary to satisfy the legal obligation.

Mobile Payments and Identity Verification

Because 499tk is built for the Bangladesh market and exclusively uses mobile financial services for transactions, the following specific data handling practices apply to payment-related and KYC-related processing:

• Your bKash, Nagad, Rocket, or Upay mobile wallet number is stored in your account profile and is linked to your identity. It is used exclusively for processing your deposits and withdrawals and for fraud detection purposes. It is not shared with game providers or used for marketing communications.
• KYC document submissions (such as a copy of your National Identity Card or birth registration) are processed solely for age and identity verification. KYC documents are stored securely and are not used for any other purpose. They are not shared with game providers, marketing partners, or any non-compliance-related third party.
• All payment transaction records — including amounts, timestamps, and the mobile wallet numbers involved — are retained for a minimum of five years for anti-money-laundering compliance purposes. These records may be disclosed to authorities if legally required.
• 499tk does not store full payment credentials such as bKash PINs, Nagad PINs, or any authentication tokens issued by mobile financial services providers. These credentials are entered directly into the payment provider's interface and are never transmitted to or stored by 499tk.

If you believe your mobile wallet number has been compromised or used without your consent in connection with your 499tk account, contact 499tk customer support immediately and also notify your mobile financial services provider directly.

Cookies and Tracking Technologies

499tk uses cookies and similar lightweight tracking technologies on the platform. Cookies are small data files stored on your device that help the platform function correctly and help us understand how the platform is being used. The following types of cookies are used:

• Essential cookies: required for the platform to function. These include session authentication cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Analytical cookies: used to understand aggregate usage patterns — which games are most popular, which pages are visited most frequently, and where users encounter difficulty. This data is processed in anonymised, aggregated form only. No individual player is identified through analytical cookies.
• Functional cookies: used to remember your platform preferences, such as your preferred language, last-viewed game category, and display settings. These cookies improve your experience on return visits but are not essential to core platform functionality.

You can control cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform. Disabling analytical or functional cookies will not prevent you from accessing the platform but may affect some personalisation features. 499tk does not use third-party advertising cookies or behavioural advertising tracking technologies.

How Long We Keep Your Data

499tk retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal obligations. The following retention periods apply:

• Active account data (identity, contact, and transaction records) is retained for the full duration your account is active. This data is necessary to operate your account and process your transactions.
• Following account closure (whether voluntary or enforcement-driven), identity and transaction data is retained for a minimum of five years to meet anti-money-laundering record-keeping obligations. After this period, data is securely deleted or anonymised.
• KYC verification documents are retained for the same minimum five-year period following account closure, in line with standard financial compliance requirements. After expiry of this retention period, KYC documents are permanently and securely deleted.

Technical and usage data that is not linked to a specific individual (i.e. aggregated analytics) is retained indefinitely in anonymised form for platform improvement purposes. No individual can be identified from this anonymised data.

Your Data Rights

As a user of the 499tk platform, you have the following rights regarding your personal data. To exercise any of these rights, contact 499tk customer support using the contact details at the bottom of this page:

499tk will respond to all data rights requests within a reasonable timeframe and in any event no later than 30 days from receipt of the request. Where a request is complex or involves a large volume of data, 499tk may extend this period by a further 30 days and will notify you of the extension. 499tk reserves the right to verify your identity before actioning any data rights request.

How We Protect Your Data

499tk implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated on an ongoing basis and include:

Despite these measures, no internet-based platform can guarantee absolute security. You also have a role in keeping your account secure: choose a strong, unique password; do not share your login credentials with anyone; and log out of your account when using a shared or public device. If you suspect a security incident involving your account, report it to 499tk customer support immediately.

Children and Minors Under 21

The 499tk platform is strictly restricted to individuals who are 21 years of age or older. 499tk does not knowingly collect or process personal data from individuals under 21. If you are under 21, you must not register for or use the 499tk platform under any circumstances.

If 499tk becomes aware that personal data has been collected from an individual who was under 21 at the time of collection, that data will be deleted promptly and the account will be closed. If you are a parent or guardian and believe a minor under your care has registered on 499tk, please contact customer support immediately so we can investigate and take appropriate action.

Changes to This Privacy Policy

499tk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will endeavour to notify registered players via the platform or via their registered mobile number. The updated Policy will be effective from the date it is published on the platform.

We encourage you to review this Policy periodically so that you remain informed of how your personal data is being handled. Continued use of the 499tk platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. The date at the top of this page reflects when the Policy was most recently reviewed.

Privacy Enquiries and Data Rights Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to report a suspected privacy or security incident, please contact the 499tk customer support team. Our team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]